As a blog subscriber or regular reader of our complimentary e-zine, The Results Report, you know I often wax rhapsodic about the value of questions and the significance of language.
Well, here’s an unexpected example of using the right words in two age-old questions.
I recently overheard a nurse ask these two brilliant gems to a patient:
1. How young are you?
2. How little do you weigh?
It’s fascinating, how profound the impact of “young” vs. “old” and “little” vs. “much”—have upon your perception, attitude and reaction to these questions.
So here’s my challenge to you:
Take a peek at the questions you regularly ask; prospects, customers or clients and employees—to discover how they can be improved with perhaps the simple, yet powerful upgrade of changing—one word!