I’ve always been a big fan of Jim Brickman; singer, songwriter, pianist and composer. A few years ago, he was appearing at a local music and bookstore for a CD signing and a special in-store performance. piano-keys-1090984_640

That Saturday afternoon, I was one of many Brickman fans who was entertained by his musical talent and witty between-song banter.

When Brickman sought questions, I asked, “What do you want an audience or concert-goer to leave with?”

He replied:

– an emotional, true connection

– an honest and meaningful experience

– an adventure, a new place to visit, a unique moment in their life

– the opportunity to hear a favorite song, that’s like being with an old friend, as well as, hear a new song that creates a new energy

– the chance to leave behind any worries or concerns

Hmmm. Interesting. Also, great goals for any customer experience!


Jeff is a Hall of Fame speaker, best selling author, success coach, broadcaster and lawyer. His clients call him a “business-growth specialist.” If you hire speakers, please contact Sheryl Kantor at: 847.998.0688 or [email protected]. And visit to learn more about his other business-growth tools and to subscribe to Jeff’s FREE e-letter, The Results Report. Jeff’s Amazon bestselling books include; Stop Whining! Start Selling!, the 5th edition of Peak Your Profits and the recently published, (December, 2022), BULLSEYE! Hitting Your Targets at Home and at Work, which became a best seller within four days of its release. You can also stay connected with Jeff via Facebook, LinkedIn and Twitter: @BlackmanResults

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