Profitable Customer Service gives you strategic tools to keep your customers from going to the competition. It gives you the edge to win BIG and thrive! This video learning system shows you:
- how to apply Jeff’s four-step SERV™ formula to handle the tough customer
- how to listen for profits and apply the dimensions of service quality
- how to create a service action plan
- how relationship building enhances the bottom-line…and more
It’s loaded with graphics, vignettes and Jeff’s hard-hitting yet personable style. Perfect for self-study or larger group training.
This service video learning-system was written/hosted by Jeff and published/distributed by JWA Video in 1995. And today, “a few years later,” it’s still a top-seller worldwide. How come? The quality of its valuable content, Jeff’s engaging style and JWA’s unique set-design and high production value, for 1995. If a fine wine increases in value over time… Well, you get the idea! Oh, you might especially enjoy seeing Jeff with fuller and darker hair, on top of his head and above his lip! Get ready to deliver profitable customer service!
Watch “classic cuts” from Profitable Customer Service
Serve & Soar
Raise Your Ceiling
What’s Your Plan?
Profitable Customer Service
Includes: a 35 minute DVD, CD audio and workbook
Publisher: JWA Video
“Jeff, you’re a true professional who delivers high value to his customers. You practice what you preach.”Steve Bush
Feed Marketing Manager
- Why companies lose customers.
- What does “customer service” mean to you?
- Create your own customer service action plan. (Answer the 9 key questions.)
- The 10 dimensions of service quality.
- How to improve your service quality.
- Are you ready, willing and able…to “swing” from a VINe?
- You must SERV™ your customers. (A four-step formula.)
- 13 listen and learn strategies.
- Common sense = customer service.
Opportunity $elling® CDs (audio learning-system)
Stop Whining! Start Selling! (book)
Peak Your Profits (book)
RESULT$ (book and/or CD)
Carpe A.M. • Carpe P.M. / Seize Your Destiny! (book)
Opportunity $elling® (sales quotation book)
Profitable Customer Service (video)
How to Set and Really Achieve Your Goals (video)
Behavioral Assessments (Sales, Service & Management)