The Customer Commitment
Customers are the lifeblood of your business. They pay your salary! You'll learn how to maximize every customer contact to promote loyalty and profitability.
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"We were inspired, motivated, and laughed, all in the same hour. Your presentation was a real winner. Your ability to integrate real IBM-specific names and occurrences was amazing. I appreciate the time and energy you took to deliver to us a pertinent and enjoyable message. Thank you for being such a valuable asset."
Tim McChristian, General Manager
IBM
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Major Points / Highlights / Potential Focus Areas / What You Learn
- how to keep your customers from going to the competition
- 4 strategies to handle the nasty or complaining customer
- why building relationships means increased profits
- the 10 dimensions of service quality
- listening for profits
- how to devise a customer service/marketing plan
- what is your "mission"
- 10 things you should never say to a customer
- optimizing the initial contact
- an easy to follow but profit-producing formula for success
Format:
| Keynote/general session: |
45 - 90 minutes |
| Workshop: |
2 - 7 hours |
| Seminar: |
Multiple Consecutive Days |
| Consultation/System: |
Multiple Days Over Time, i.e. monthly, quarterly, etc. |
Alternate titles:
| Profitable Customer Service |
RESULT$: The Name of the Game |
| Serve and Soar |
Creating Profits Through People® |
Related business-growth tools and resources:
Programming for Results:
Opportunity $elling
The Customer Commitment
Negotiating Know How - The Power of "Yes"
Referrals: Your Road to Results
Change: Capsize or Capitalize
Marketing Magic
Manage, Move & Motivate
Creating Your Own "TV" Telecast
Personal Success Coaching
No-Risk Assurance
For more information, to check Jeff's availability or to book this program, please click here.
