Profitable Customer Service gives you strategic tools to keep your customers from going to the competition. It gives you the edge to win BIG and thrive! This video learning system shows you:
how to apply Jeff's four-step SERV™ formula to handle the tough customer
how to listen for profits and apply the dimensions of service quality
how to create a service action plan
how relationship building enhances the bottom-line...and more
Includes; a 35 minute VHS video or DVD, CD audio and workbook
(Publisher: JWA Video) $109.95 VHS
$129.95 DVD
"You are a true professional who delivers high value to his customers. In short, you practice what you preach."
Steve Bush, Feed Marketing Manager
GROWMARK
Sample content:
Why companies lose customers.
What does "customer service" mean to you?
Create your own customer service action plan. (Answer the 9 key questions.)
The 10 dimensions of service quality.
How to improve your service quality.
Are you ready, willing and able...to "swing" from a VINe?
You must "SERV"™ your customers. (A four-step formula.)
